Regulations
 
Fair Debt Collection Practices Act (FDCPA)
The Fair Debt Collection Practices Act (FDCPA) is the federal act that governs the collection activity of third party debt collectors. Since its creation in 1978, there have been thousands of court cases filed regarding violations of the Act.
 
The FDCPA regulations include but are not limited to the following:
  • Validation of debts
  • Acquisition of local information
  • Harassment
  • False representation
  • Third party disclosure
  • Dunning notices
  • Call times
The purpose of the FDCPA, although valuable in protecting the rights of consumers, does pose certain obstacles to the debt recovery process for any agency that adheres to its rules and regulations. For example, the FDCPA restricts who we can discuss a collection account with, what wording and/or information can or cannot be included on our notices, and the types of information we must provide upon request.
 
To prevent unintentional violations on our part, it is essential that our clients provide accurate information and are able to produce documentation to verify the identity of the consumer and the balance of the account if needed.
 
e-Recovery Solutions conducts business with full compliance of the FDCPA. Our Accounts Receivable Specialists are fully trained and tested on FDCPA compliance before making their first collection call. All standard dunning notices are reviewed by an attorney who specializes in FDCPA compliance before ever being sent to a consumer.
 
There have been no FDCPA violations recorded against e-Recovery Solutions.
 
The Federal Trade Commission Web site gives additional information on the FDCPA.
 
 
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e-Recovery Solutions, PO Box 826, Christiansburg, VA 24068. Phone (540) 382-2943 or (800) 277-2730. Fax (540) 382-5520
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