Services

Divisions
e-Recovery Solutions provides services throughout all stages of the collection process. Our various divisions are focused on these distinct stages, using appropriate strategies and techniques.
  • Precollect, also known as "Early Out"
  • Primary
  • Secondary
  • Tertiary
  • Locating and Skiptracing Services
  • Educational Services
Precollect, also known as "Early Out"
Accounts are placed with an agency between 30-45 days of age. We design a flat rate letter series to meet our client's specific needs. If the accounts remain unpaid, they are automatically moved into the primary collection stage.
 
Primary
Accounts are placed with agency between 90-120 days of age for maximum likelihood of recovery. Accounts are considered delinquent at this stage and are handled with a more firm approach. If an account remains unpaid, the account will be placed on the consumer's national credit report, i.e. Equifax, Experian and TransUnion. We monitor the listing on the credit file for seven (7) years from the date of last service or payment (whichever is later).
 
Secondary
Many businesses prefer to perform collection efforts in-house and/or utilize a primary collection service. If their efforts prove unsuccessful, the accounts are then retracted and placed with another collection agency. The benefits of this process are as follows:
  • The primary agency will set up their collection efforts to achieve peak recovery dollars in anticipation of the accounts being retracted and placed with a secondary agency
  • Your in-house staff performs their efforts for a given period of time and then the accounts are forwarded to a professional collection service with consumer locating resources and the ability to place accounts on the consumer's national credit report.
  • The past due account will become "resurrected" so to speak, i.e. the consumer will feel more of a sense of urgency to pay since reminders of the outstanding bill from a new agency continue to reinforce the matter.
  • The secondary agency will offer a different approach, technique and strategy that may prove more effective.
  • The secondary agency may utilize more effective resources to locate consumers that have relocated.
  • We are a firm believer that consumers' circumstances change after a period of time and their ability to pay changes as well – reviving the collection process can tap into additional revenues for your office.
  • Once verbal contact is established with a consumer, the communication and negotiating skills are critical. We have highly trained and experienced staff members that have chosen to make accounts receivable management their career of choice.
Tertiary
After the account has been worked by a primary and secondary, some businesses retract the accounts and place them with another agency. This, again, achieves some of the things as stated in the secondary collection efforts. This is usually performed at the 18-24 months age range.
 
Locating and Skiptracing Services
For businesses that have obtained a judgment on an account and are unable to find an employment to enter a garnishment, we offer employment locating services. We also offer skiptracing services for businesses that need assistance locating an address for billing purposes. These services are also based on monthly volume of accounts. Skiptracing services are reviewed annually to ensure that our clients are getting the best value.
 
Educational Services
For businesses that want their staff to be provided with a general knowledge of the collection industry or to improve what they may be doing in-house, we offer educational services.
 
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e-Recovery Solutions, PO Box 826, Christiansburg, VA 24068. Phone (540) 382-2943 or (800) 277-2730. Fax (540) 382-5520
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